During the fall/winter/spring months, Venissimo ships via 2-Day FedEx for guaranteed freshness:
   -- orders received Monday-Tuesday are shipped Wednesday for delivery on Friday
   -- orders received Wednesday-Sunday are shipped Monday for delivery on Wednesday

Each order ships in a reusable & environmentally friendly insulated picnic carrier with ice packs. A complete description of each cheese (name, pronunciation, country of origin, milk type, product notes & wine suggestions) is included! You can also request a gift card with a personal message (simply make this request in the comments field provided on the final checkout page.  You will be notified via e-mail once your order has shipped.

We currently ship to USA addresses only.  Shipments to Alaska or Hawaii include an additional $12 charge.  Only non-perishable orders can be shipped via FedEx Ground.  Please place your order by phone at 1-866-SAY-CHEESE for ground shipping or if you have other special requests. Sorry, we cannot deliver on Saturdays, nor to PO boxes.  

Gift cards are sent via first class mail (at no charge), which can take up to 7 days (unless an e-mail certificate or another shipping method is requested). Cheese of the Month Club shipments go out the second week of every month for delivery the second Friday of every month.

Please ensure that the shipping address is correct & that someone will be able to receive & properly store your purchase. We cannot assume responsibility for an incorrect address - delivery, return & re-delivery charges will apply. We are also not responsible for perishable items that are received but not opened. Unless otherwise requested, all shipments are left at the delivery address without a signature.

  Venissimo accepts Visa, Mastercard, Discover & American Express. Venissimo gift cards can be used toward online purchases.  Older gift cards & paper gift certificates can be used for purchase via telephone only. Sales tax will automatically be added to any applicable purchases.

Your personal information (addresses, credit card number, etc.) are transmitted in an encrypted & secure manner for your protection & are never stored. Venissimo will NEVER share your personal information with anyone!

All cheeses are cut-to-order. While we strive to cut the exact amount requested, it's possible we may be slightly more or less. This is one of the challenges of offering hand-crafted products. Also, due to seasonality & supply limitations, we may ask if we can substitute a similar product of equal or greater value.

If you are not completely thrilled with your order, call us at 1-866-SAY-CHEESE or send us an e-mail explaining the problem & your preferred resolution. We will do what it takes to make you happy!